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Terms and Conditions

The terms that govern your use of DTVThaiVisa and our services.

Last updated May 9, 2025

On this page
  1. Overview
  2. 1. Services Provided
  3. 2. Eligibility
  4. 3. Booking and Payment
  5. 4. Refund Policy
  6. 5. Customer Responsibilities
  7. 6. Limitation of Liability
  8. 7. Intellectual Property
  9. 8. Privacy
  10. 9. Third-Party Links
  11. 10. Termination
  12. 11. Governing Law
  13. 12. Changes to These Terms
  14. 13. Contact Us

Overview

Welcome to DTVThaiVisa (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of our website (the “Site”) and the services we provide, including consultation and submission services for the Destination Thailand Visa (DTV Visa). By accessing or using our Site and services, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using our Site or services.

DTVThaiVisa is operated by TM Associates Co., Ltd. Our registered address is:

TM Associates Co., Ltd

47/51 Pattaya Klang 2 Alley

Pattaya City, Bang Lamung District

Chon Buri 20150, Thailand

1. Services Provided

DTVThaiVisa offers the following services:

  • Consultation: Professional advice and guidance on the Destination Thailand Visa (DTV Visa) application process.
  • Application Submission: Assistance with preparing and submitting your visa application to the relevant embassy or consulate.

While we strive to provide accurate and up-to-date information, we are not responsible for changes in visa requirements or policies issued by the Thai government or embassies.

2. Eligibility

To use our services, you must:

  • Be at least 18 years old.
  • Provide accurate and complete information for your visa application.
  • Comply with all applicable laws and regulations.

3. Booking and Payment

  • Booking: You can book our services through our Site or by contacting us directly.
  • Payment: Payment is required in advance for all services. We accept payments via Stripe, including credit cards and PayPal.

Government Fees: Government fees and charges are separate from our service fees and are non-refundable.

4. Refund Policy

  • Visa Denial: A refund of our service fees following an embassy or consulate denial is available only if you purchased the optional Denial Protection add-on at checkout; without it, service fees are non-refundable on denial. Government fees and charges are non-refundable in all cases.
  • Visa Cancellation by You: If you cancel your booking before we begin processing your application, we will charge you the initial deposit only.
  • Visa Cancellation by Us: If we are unable to provide the services due to unforeseen circumstances, we will refund all payments made by you.
  • Taxi Bookings: All taxi bookings are non-refundable under any circumstances, including delays, late arrivals, missed pickups, or schedule changes.

5. Customer Responsibilities

You agree to:

  • Provide accurate, complete, and up-to-date information for your visa application.
  • Notify us immediately of any changes to your information.
  • Cooperate with us and provide necessary documents in a timely manner.
  • Ensure that you meet all eligibility requirements for the DTV Visa.

6. Limitation of Liability

  • We are not responsible for delays, denials, or other issues arising from incorrect or incomplete information provided by you.
  • We are not liable for any decisions made by the embassy, consulate, or Thai government regarding your visa application.
  • Our liability is limited to the amount paid for our services.

7. Intellectual Property

All content on our Site, including text, graphics, logos, and images, is the property of DTVThaiVisa and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.

8. Privacy

Your use of our Site and services is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our services, you consent to the practices described in our Privacy Policy.

10. Termination

We reserve the right to terminate or suspend your access to our Site and services at any time, without notice, for any reason, including but not limited to a breach of these Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Thailand. Any disputes arising from these Terms or your use of our services will be resolved exclusively in the courts of Thailand.

12. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our Site and services after the changes constitutes your acceptance of the revised Terms.

13. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Thank you for choosing DTVThaiVisa for your Destination Thailand Visa needs. We are committed to providing you with professional and reliable services.

Questions about this policy?

Our team is happy to help — reach out any time.

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